Home
Course Schedule
Special Training
FAQ
About us
Contacts
Najah Engineering
NEC Publications
DG-01 Reg Form
AC-01 Reg Form
AC-02 Reg Form
AC-03 Reg Form
Facilitation and Meetings Management
 

Code MG-03
Days 4
PDH 24
Daily Schedule 08:30 - 16:00 hrs
Certificate Yes
Instructor  

About this course:
    
 
 
 
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings—they all take time. There has been a growing realization that we have to pay attention to the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions. The first two days of the course hve been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.
 
The third day of the course will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
 
The last day of the course will focus on developing minutes taking skills. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place. If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this one-day workshop you will understand your role as a minute taker and the best techniques for producing minutes that include all the essential information needed.
  
 
 
 
 
 
 
 
     
Main learning objectives:    
     
  • Distinguish facilitation from instruction and training.
  • Identify the competencies linked to effective small group facilitation.
  • Understand the difference between content and process.
  • Identify the four stages of team development and ways to help teams through each stage.
  • Use common process tools to make meetings easier and more productive.
  • Understand the value of meetings as a management tool.
  • Recognize the critical planning step that makes meeting time more effective.
  • Identify process tools that can help create an open and safe forum for discussion.
  • Develop and practice techniques for handling counterproductive behavior.
  • Recognize the importance of minute-taking.
  • Develop key minute-taking skills, including listening skills, critical thinking, and organization.
  • Be able to remedy many of the complaints that beset minute-takers.
  • Be able to write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes.
  • Be an efficient minute-taker in any type of meeting.
  • Be able to prepare and maintain a minute book.
  
 
 
 
 
 
 
     
Course contents:
    
     
Day 1
 
  • What is a Facilitator?
  • Types of Groups
  • Content and Process
  • Group Norms
  • Types of Thinking
  • Facilitating an Open Discussion
  • Controversial Issues
 
Day 2
 
  • Listening for Common Ground
  • Common Facilitation Techniques
  • The Language of Facilitation
  • Dealing with Difficult Dynamics
  • Interventions
  • Sustainable Agreements
  • Stages of Team Development
  • Analysis Tools
 
Day 3
 
  • The basics for effective meetings
  • The best and the worst of meetings
  • Holding productive meetings
  • Preparing for meetings
  • Agendas
  • Setting the place
  • Leading a meeting
  • Process and content
  • Process tools, including DeBono’s thinking hats, rules of work, and facilitation skills
  • How to control a meeting
  • A plan for success
 
Day 4
 
  • The role of a minute-taker
  • The skills of a minute-taker (including listening, critical thinking, and organization)
  • Meeting agreements
  • Styles of minutes (including formal, informal, and action)
  • What to record
  • Techniques for preparing minutes
  • Editing minutes
  • The minute book
  • Taking minutes in an interactive meeting
  
 
 
 
 
 
 
 
 
 
 
 

Who should attend this course?  
   
This course is prepared for event managers, venue managers, facilitation managers, administration managers, secretaries and to everyone who would be involved in meetings and events management.  
   
For course schedule and fees please see course schedule page  
   
Registration:  
   
You can register by any of the following methods:
 
 
2. Download the registration form and fax to : 00962-6-551-4686
 
 
Note: Seat can only be secured after the full payment is received. However early registration is always encouraged.
  
   
Payment:  
   
Course fee includes course manuals, handouts, software, coffee breaks and lunch as applicable.

10% discount is provided for every extra delegate and for payment made at least 45 days before the event start date.

Fees shall be transferred to account:
0118-269412-3-510 (USD). Arab Bank PLC, Shmaisani Branch, Amman – Jordan
Beneficiary name: Najah Engineering Consultants L.L.C
Beneficiary address: PO Box 460382, Amman-11946, Jordan
  
   
Cancellation and Refund Policy