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The Professional Supervisor
 

Code MG-02
Days 5
PDH 30
Daily Schedule 08:30 - 16:00 hrs
Certificate Yes
Instructor  

About this course:
    
 
 
 
The first two days of this five days course are designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement. While the remaining three days of the course will concentrate on developing many of the supervising skills that are necessary for the nowadays supervisors to overcome the challenges.
  
     
Main learning objectives:    
     
  • Clarify roles and responsibilities of the new job.
  • Adjust to the new role with confidence and an assurance you can handle the position.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Develop a technique for making sure you give employees instructions that are clear and understood.
  • Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.
  • You will understand the scope and nature of the supervisory position.
  • You will learn some ways to deal with the challenges of the role.
  • You will recognize the responsibilities you have as a supervisor, to yourself, to your team, and to your organization.
  • You will identify key techniques to help you plan and prioritize effectively
  • You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.
  
 
     
Course contents:
    
     
Day 1
 
  • Pre-assignment review
  • Making the transition
  • Responsibilities of a supervisor
  • Setting goals
  • Planning for success
  • Listening skills
  • Asking questions
 
Day 2
 
  • Giving feedback
  • Ask for what you want
  • Giving instructions
  • Orders, requests, and suggestions
  • Managing conflict
  • Dealing with difficult employees
  • Dealing with others
  • The reciprocal quality of relationships
 
Day 3
 
  • Adjusting to your role
  • A supervisor’s responsibilities
  • Making plans
  • Setting goals
  • Leadership
  • The Situational Leadership model
 
Day 4
 
  • Problem employees
  • Synergy
  • Trust
  • Team development
  • Communication skills
  • The communication process
  • Motivation
 
Day 5
 
  • Orientation
  • Training
  • Providing feedback
  • Delegation
  • Dealing with conflict
  • Discipline
  
 
 
 
 
 
 
 
 
 

Who should attend this course?  
   
This course is prepared for supervisors, senior employees, team leaders and employees may practice sort of supervision as part of their job.  
   
For course schedule and fees please see course schedule page  
   
Registration:  
   
You can register by any of the following methods:
 
 
2. Download the registration form and fax to : 00962-6-551-4686
 
 
Note: Seat can only be secured after the full payment is received. However early registration is always encouraged.
  
   
Payment:  
   
Course fee includes course manuals, handouts, software, coffee breaks and lunch as applicable.

10% discount is provided for every extra delegate and for payment made at least 45 days before the event start date.

Fees shall be transferred to account:
0118-269412-3-510 (USD). Arab Bank PLC, Shmaisani Branch, Amman – Jordan
Beneficiary name: Najah Engineering Consultants L.L.C
Beneficiary address: PO Box 460382, Amman-11946, Jordan
  
   
Cancellation and Refund Policy