Managing Anger and Violance in Workplace


About this course:
Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this three day course will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.
Main learning objectives:

Understand what workplace violence is Be able to identify some warning signs of violence Understand the cycle of anger Understand Albert Bandura’s behavior wheel and how it applies to anger Develop a seven-step process for managing your anger and others’ anger Have better communication and problem solving skills, which will reduce frustration and anger Develop some other ways of managing anger, including coping thoughts and relaxation techniques Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level.

Course contents:

Albert Bandura’s behavior wheel Warning signs of violence McClure’s seven step anger management process Communication skills Problem solving tools Stress management techniques Norman Keith’s nine components of a violence prevention program Turner’s fourteen stages of threat response Developing a risk assessment program Incident response checklist