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Employees Dispute Resolution
Mediation through Peer Review
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HR-07 |
| Days |
1 |
| PDH |
6 |
| Daily Schedule |
08:30 - 16:00 hrs |
| Certificate |
Yes |
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About this course:
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Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.
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| Main learning objectives: |
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- What the Peer Review process is
- How employees file grievances and how management should respond
- How a facilitator and a panel is chosen
- What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
- What responsibilities and powers a panel should have
- Questioning techniques
- Why peer review panels fail and how to avoid those pitfalls
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Course contents:
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- What is Peer Review?
- Initiating the Process
- Setting up the Peer Review Panel
- Questioning Techniques
- Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
- Walkthrough of a sample panel, with customizable case files
- Why does the process fail?
- How can we ensure the process succeeds?
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| Who should attend this course? |
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| This course is prepared for HR managers, all department managers, all supervisors and team leaders. |
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| For course schedule and fees please see course schedule page |
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| Registration: |
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You can register by any of the following methods:
Note: Seat can only be secured after the full payment is received. However early registration is always encouraged.
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| Payment: |
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| Course fee includes course manuals, handouts, software, coffee breaks and lunch as applicable.
10% discount is provided for every extra delegate and for payment made at least 45 days before the event start date.
Fees shall be transferred to account:
0118-269412-3-510 (USD). Arab Bank PLC, Shmaisani Branch, Amman – Jordan
Beneficiary name: Najah Engineering Consultants L.L.C
Beneficiary address: PO Box 460382, Amman-11946, Jordan
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| Cancellation and Refund Policy |
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