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Conflict Resolution Skills
 

Code CD-07
Days 2
PDH 12
Daily Schedule 08:30 - 16:00 hrs
Certificate Yes
Instructor  

About this course:
    
 
 
 
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will develop in this two-day workshop.
  
 
     
Main learning objectives:    
     
  • Understand what conflict is and how it can escalate.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.
  • Develop effective techniques for intervention strategies.
  • Strengthen staff trust and morale.
  • Become more confident of your ability to manage conflicts to enhance productivity and performance.
  
     
Course contents:
    
     
  • The positives and negatives of conflict
  • Types of conflict
  • The Johari Window
  • The five stages of conflict
  • Your conflict resolution style
  • The Communication Funnel
  • Questioning and listening skills
  • Seven steps to ironing things out
  • Facilitation skills
  • Setting norms
  • Making an intervention
  

Who should attend this course?  
   
This course is prepared for everyone who could face conflicts with others specially in his work environment.  
   
For course schedule and fees please see course schedule page  
   
Registration:  
   
You can register by any of the following methods:
 
 
2. Download the registration form and fax to : 00962-6-551-4686
 
 
Note: Seat can only be secured after the full payment is received. However early registration is always encouraged.
  
   
Payment:  
   
Course fee includes course manuals, handouts, software, coffee breaks and lunch as applicable.

10% discount is provided for every extra delegate and for payment made at least 45 days before the event start date.

Fees shall be transferred to account:
0118-269412-3-510 (USD). Arab Bank PLC, Shmaisani Branch, Amman – Jordan
Beneficiary name: Najah Engineering Consultants L.L.C
Beneficiary address: PO Box 460382, Amman-11946, Jordan
  
   
Cancellation and Refund Policy