Code	CD-06
Days	2
PDH	12
Daily Schedule	08:30 - 16:00 hrs
Certificate	Yes
Instructor

About this course:
This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.
Main learning objectives:
Identify common communication problems that may be holding you back Develop skills in asking questions that give you information you need Learn what your non-verbal messages are telling others Develop skills in listening actively and empathetically to others Learn how to firmly stand your ground and make your feelings heard Enhance your ability to handle difficult situations without being manipulated Be aware of the five types of relationships
Course contents:
10 commandments of positive relationships Self-awareness Feeling competent Communication barriers Asking good questions Listening skills Johari Windows Improving your self-image Five approaches to relationships Your frame of reference The assertive formula Saying no

Who should attend this course?
This course is prepared for managers, engineers, supervisors and business administration executives.
For course schedule and fees please see course schedule page
Registration:
You can register by any of the following methods:   1. Register online.   2. Download the registration form and fax to : 00962-6-551-4686   3. By email : training@najahtraining.com   Note: Seat can only be secured after the full payment is received. However early registration is always encouraged.
Payment:
Course fee includes course manuals, handouts, software, coffee breaks and lunch as applicable. 10% discount is provided for every extra delegate and for payment made at least 45 days before the event start date. Fees shall be transferred to account: 0118-269412-3-510 (USD). Arab Bank PLC, Shmaisani Branch, Amman – Jordan Beneficiary name: Najah Engineering Consultants L.L.C Beneficiary address: PO Box 460382, Amman-11946, Jordan
Cancellation and Refund Policy